Who is (y)our Customer Service Manager?
My name is Karen Meulemans, I am 27 years old and as the customer services manager for i.materialise, I try to help all of you with your 3D printed projects.
I have spent the past 5.5 years at Materialise, working in different departments and gaining a wealth of experience.
I started as project manager in a business unit devoted to 3D printing designs sent to us from companies, artists, architects, etc, and while there I first came in contact 3D printing technology. Immediately, I became fascinated with the results that came out of the printers and the endless possibilities they opened up. However, most of the models I saw there were industrial models used as prototypes, functional models, concept models, models used for photo shoots…
After 2.5 years I moved to the production side of the unit as a project engineer. It was then that I had the opportunity to spend even more time on our shop-floor.
My next function within Materialise was as a quality engineer for our orthopaed
Join us in changing the future of design
If you love design and love making things
If you like to share information and start conversations
If you would like to shape the future of creation and design
Then we would like to hear from you!
What are we looking for?
It is very important that you are really passionate about the things above, that you are inspired by the beauty of making things – and that you like to share that with the world.
It is ok to be young, nerdy and/or geeky.
We would like you to listen (and talk) to our community and help them create designs that enrich their lives.
Living online and social media are your natural environment.
You speak/write fluent English and some knowledge of 3D printing would always help.
Our offices are based in Leuven – Belgium (We are part of Materialise – a pioneer in 3D printing and we have the world’s largest collection of 3D printers under one roof). The i.materialise team is a bunch of enthusiastic software developers, product designers, marketers an
Improvements to customer service and feedback
Hi all I”m Karen,
I”m in charge of making sure that we help you in any way we can in getting your idea 3D printed. Together with the launch of the new website we have also improved our support pages. We hope that this lets us capture more feedback, ideas and suggestions from you and that we can translate this into better service. Our aim is to give you the best customer service possible while making it easier and easier for you to 3D print.
 We also want to share knowledge so you can post your questions, idea, problem,…here using Get Satisfaction.
Off course we understand that in sometimes you want personal advice in this case, you can ask it privately using Get Satisfaction or email us. If you have a question about a file or would like our help in fixing files you can email contact (at) i.materialise.com. In most cases we can fix your files and get them ready to 3D print. Do first try to upload your file though our algorithms can fix a lot automatically!
We w
The International Space Station Welcomes The Moon Gallery Art Collection Onboard, Including A Miniature 3D-Printed Cube
Although the Moon is around 238,855 miles (or 384,400 km away), humanity has always been fascinated by it. From ancient lunar calendars to the Moon landing in 1969 to low and high tides affecting shorelines at this very moment, Earth’s natural satellite is entwined in our past and present. But how will it shape our future? Discover how the Moon Gallery — including a 3D-printed cube — aims to teach us about the unique conditions in space for future generations and extend humankind’s cultural reach into this final frontier.
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Your Top 5 3D Printing Questions — Answered
Whether you’re completely new to 3D printing or already have quite a few projects under your belt, you’re bound to have questions about the process. Read on to discover some of the top 3D printing questions from our community and the answers from Inside Account Manager Ivan Mangushev.
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All Answers to Your 3D Printing Questions in One Place
Happy early Thanksgiving! On i.materialise we are grateful for many things, but especially for having a wonderful 3D printing community. Our customers, the readers of our blog and our social media followers are real 3D printing enthusiasts who are always interested in learning more about this topic.
Every day, we receive many questions about our 3D printing services, technologies, and materials, and we work hard to provide swift answers to all of them. But there are many other resources available where you can learn about 3D printing and i.materialise. (more…)
How To Transform Ideas into 3D Prints: The Life of a Professional 3D Designer
You want to 3D print something but you don’t know where to start. You have a great idea but you don’t know how to use 3D design software. Maybe you’ve even created a great sketch – but you don’t know how to turn your 2D idea into 3D. You are not alone!
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New Materials, New Finishes, New Website Functions – What We’ve Improved So Far This Year
Our main goal is to be the best 3D printing service for your needs: That’s why we are constantly working on improving your experience on our site. This year we have worked a lot on new materials, new finishes, better production times, and new website functions. Come take a look at what has happened so far this year.
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The Articulated Cube: A Clever Piece of Engineering Made With SketchUp
Being a professional designer and CAD engineer is awesome and gives you almost boundless possibilities to unleash your creativity. Basically anyone can get creative and design something in 3D. Today, a lot of 3D design applications like SketchUp are free, easy to use and require no prior experience. Need a success story to be inspired?
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Students: Get your 10% discount at i.materialise
UPDATE: This post is from 2012. Click here for the latest promo code for students!
It can be hard for students to finance their final school projects. That’s why i.materialise also wants to help this year: every master student gets a 10% discount on her or his thesis project. (more…)
