Temporary Shipping Cost Glitch Resolved

Temporary Shipping Cost Glitch Resolved

We’re glad to inform you that the issue concerning outrageous shipping costs has been fixed. This morning, shipping prices were restored to normal. All parties impacted by the glitch will be contacted.

As some of you have noticed, these past days we have been facing an issue with the pricing mechanism which links us to UPS. We automatically retrieve our shipping prices from the UPS web service and due to a glitch in the system we have been getting incorrect quotes – resulting in prices that are much higher than they should be.

For the moment, we have created a patch to fix this glitch in the UPS system but we are also investigating the issue further and are currently awaiting a longer-term solution from UPS.

We apologize for any inconvenience caused and thank you for understanding. Happy New Year!