Improvements to customer service and feedback
Hi all I”m Karen,
I”m in charge of making sure that we help you in any way we can in getting your idea 3D printed. Together with the launch of the new website we have also improved our support pages. We hope that this lets us capture more feedback, ideas and suggestions from you and that we can translate this into better service. Our aim is to give you the best customer service possible while making it easier and easier for you to 3D print.
 We also want to share knowledge so you can post your questions, idea, problem,…here using Get Satisfaction.
Off course we understand that in sometimes you want personal advice in this case, you can ask it privately using Get Satisfaction or email us. If you have a question about a file or would like our help in fixing files you can email contact (at) i.materialise.com. In most cases we can fix your files and get them ready to 3D print. Do first try to upload your file though our algorithms can fix a lot automatically!
We will try to answer all your 3D printed related questions concerning materials, technology, plugins, your files… as soon as possible, in most cases you will receive an answer within 24hours.
We really want your feedback on every aspect of our service. Is there a spelling mistake on the website? Is a page unclear? Did you get lost on the site? Was there something in the FAQ that you expected but did not find? Any suggestion, idea or problem is helpful to us. We are also eager to know what you think of your 3D printed models, so please send us your feedback. It will be helpful and inspiring for others but also very useful for us to know how to improve our service.
Kind regards,
Karen
Karen Meulemans, Customer Service Manager, i.materialise
