Support form doesnt recognise order number

I placed an order at the end of August and was given an order confirmation number that starts with the letters “IMC”

I haven’t received the order and tried to submit a query via the website contact form, but it says the order number is not recognised.

Is there any other way to get a status update on my order?

Hi Leejo8,

Did you place this order under the email account you used here in the forum ?
Do you have the exact order confirmation number ?
Can you send this in a private message ?