Hi,
My order IMC110722 arrived today and the delivery note states the correct items. But the package contains two very different items and not what I have ordered. Seems you switched packages during shipment. How do I receive my items?
Best Regards,
Holger.
Is this the right channel to contact you about a wrong delivery? I could also write a mail to payments@materialise.com which is what paypal suggests. Or should I use both channels?
Hello Holger,
Could you please send us the photos of received parts to contact@i.materialise.com?
I’m checking this issue with the shipment department and will get back to you with an updated information.
Best regards,
Tetiana
Customer Support Engineer
Hi Tetiana,
I have sent you the photos this morning.
But this noon another parcel arrived via UPS, it has the same delivery note and this time the contents are correct. This means I have now received my order.
Could you please advise what I should do with the wrong items?
Best Regards,
Holger.
Hi Holger,
Thank you for informing us. I’m glad to hear that you received your order. I have replied to you about wrong items by e-mail.
Best regards,
Tetiana