i.materialise has sent me my model but one leg was missing.
wrote to support a few days before, but I didn´t get any answer.
Is the support always that slow? Or do they ignore complainments?
Received a broken model
Hello,
We do apologies for this inconvenience.
Per our records, we received the email late Monday and you were contacted back by our support engineer yesterday (Tuesday).
Please check your inbox and make sure our emails don’t get blocked or put into spam by your email provider.
At the moment the investigation is being held and once we get more information you will be addressed immediately.
Regards,
Ivan
Customer Support Team
Ah, found it. sorry