Hello, I have a question about my order IMC107437. I placed it recently and got confirmation that it went in production, but later I got a note that escape holes in my hollow model are not suitable and they have to be larger. My holes are 1.5 mm in diameter- it’s minimal size you recommend everywhere on your website, but when I placed my order they became “not suitable”? My order also wasn’t cancelled or put on hold - so I can’t make any changes. Could you please tell me what’s going on? Is my model getting printed as it is or I have to change it? thank you. Later I got a note that I must change the holes, so I did and uploaded it to my profile, new model has a little bigger volume, so I guess I need to cancel my previous order to place new one. I’ve been waiting for the whole day, but there’s no reply from customer support nor cancellation of my first order. Does it mean my model is printed with 1.5 mm holes? Thanks
Order status confusion
Hello Olga,
As soon as your message arrived to our system, I have replied to you, you should have received the email already.
At the moment I am waiting for the feedback from production team about the correct size of the holes for your model.
Once you upload the model we check it, but then it goes to production specialists which give more detailed information of what should be changed if there are some issues with the model, that was the case with your order.
Best Regards,
Olga