Order Problems - No Order Status

Hello,

I placed an order on 8th of July. I uploaded two models, the order and payment were successful.

However, I never received a confirmation e-mail of this order. I checked the order status through my account and there’s no record of any order…luckily I printed the page of confirmation from the browser, otherwise I would not have any details from this order.

I would like to know if there’s any problem with the models or with the order.

Best regards,
Beatriz Lobao

Hello Beatriz,

Please reach out to us at contact@i.materialise.com and attach the confirmation so we could look into this issue and advise.

Regards,
Ivan
Customer Services