Hello,
A quesion please. In some of the items on orders I’ve placed the reorder button is gray out though in other it lets me to reorder. What does this mean? That if the reorder button is not gray out the item is already finished production?
Thank you.
Hi Ramosnikolaos,
it probably means that we have some homework on the giving the button another color to avoid this confusion.
There is no real meaning behind it.
Regards,
Wim
Hello,
You said that today Thursday July 7 you are expecting a parcel with Silver Items. I am expecting from you some delayed items in Silver (and in Brass/Gold Plated). How can I know if this parcel containing some at least of my items. I have spoken to Anna from customer service and it seems that she cannot provide info about that.
Thank you.
Hi Ramosnikolaos,
The parcel of silver and gold just arrived.
Today and tomorrow we will be shipping the orders out.
The package had a significant delay… but the good news is that we can start sending them to you !
Regards,
Wim
Hello Wim,
That are very good news!
I also have some brass/gold plated parts in old orders alone with the Silver Patrs. I imagine that you will sent them too?
Thank you
Hi Ramos,
that is correct.
Keep an eye on that shipment email later on this evening ! 
Kind Regards,
Wim
Hello Wim,
Glad to hear!
Thank you.
Best,
Nikos
Hi,
Haven’t received any shipment email yet!
Should I expect tomorrow maybe?
Thank you
Nikos
Hi Ramos,
of 1 order from May, 1 part is missing and is being prepared to be sent to us today
of another order from May of 1 part, that part was rejected and was remade. It will also be sent to us today.
Please contact support to see whether the arrived parts can be shipped and the missing ones can be joined.
Regards,
Wim
Hello,
Please if possible talk to Anna to give me the info about these two items that will delay. Her answers so far is very generic and this does not help me understand for which items you are talking about.
And please ask from shipment (I have also ask this from Anna) to sent the items you already have in your hands today. It is very urgent! Please help me with this.
Thank you.
Best,
Nikos
Hello,
Neither yesterday nor today took shipment emails as you said to me! Can you please explain why? You said I will receive the emails yesterday and Anna from customer service said that I would receive emails today but still nothing. What is going? Can someone explain please?
Nikos
Hello Ramos,
I indeed see that your incomplete order was not shipped.
At this point I cannot see why besides the fact it is very busy for shipment and for Anna.
I will check with her and shipment on Monday and continu the conversation off-forum.
Regards,
Wim
Hello,
It is not only one incomplete order that haven’t shipped. There are more delayed orders! In fact there are five old orders with Silver and Brass/gold plated items that I am expecting.
Please combine everything you’ve got in your hands on Monday and sent them to me! Please that is urgent for my customers.
Thank you. I will be waiting for a mail from Anna or from you.
Regards,
Nikos
GS Team
Hi,
I have sent to Anna a very very explanatory screenshot to help her find wihich delayed items you have to sent to me as soon as possible.
Hope to help with this.
Regards,
Nikos
Hi Nikos,
I have just answered to you on the forum via a direct message as this is a specific order related topic
which I would like to handle outside this thread.
Regards,
Wim
Hello Wim,
Please read the direct message-reply that I’ve sent you.
Thank you.
Regards,
Nikos
Hi Wim,
We are also awaiting a critical shipment of bronze, silver and gold plated brass. Same issue as above, we have not received a transparent status update from Anna despite several e-mail exchanges.
I expect more from a publicly listed company that should be concerned about their reputation. We (and many others) use your service for reliability and quality service. So far neither of those have been met. If you have received the parcel from the manufacturer, there should be no issue identifying the status of our package and sending it to us. You should be putting all efforts to clearing the backlog, instead of accepting new orders.
I kindly ask you to take immediate action in this matter. We need the items for a product launch, so transparency is key here.
Regards,
Kay
Hi Wim, et al
Today, I just received the last of several outstanding silver orders. The delay was certainly anxiety provoking, but I just wanted to say how pleased I am with the quality of the items. One design in particular was rather intricate and delicate, and I was biting my fingernails waiting to see if it would come out. I thought I was probably pressing my luck to have it made. I ordered two of that design, and they both came out perfect! Now I have some photography to do - fun!
I know some people who are going to love seeing these things. Thanks so much for pulling through for me during these crazy times. Big smiles.
Thanks registrar,
I appreciate your feedback and good to read that you are happy that your designs turned out perfect.
Regards,
Wim
Hello Wim,
I sent you a direct message regarding two delayed items that I expext from you that we discuss about 1 week ago!
Please reply to the direct message as soon as possible.
Regards,
Nikos