Offering of casted metals suspended

#42

Hi everyone,

Silver and gold are again available for ordering.
As said in the post above, the lead times are higher due to uncertainty of the transport.

Regards,
Wim

2 Likes
#43

Hello Wim,

I’ve order today an item in Silver 925 (without checking out) and the system gave me an estimated shipping date for July 23. Question: Does the system taking account the transport delays?

Thank you.

#44

hi ramosnikolaos,
yes, it does take into account the transport delay given the info we have today.

Kind Regards,
Wim

#45

Hello,

Thank you for that info.

Best,
Nikos

#46

Thanks so much for the update, Wim! That’s great news.

I started looking around for alternatives, but no one I found (at least in my country) seems to be able to do the kind of work you’re doing. (The most promising one basically told me they are willing to take my order, but they cannot estimate the price beforehand so the price tag would have to be a surprise… :P)

#47

Hello,

A quesion please. In some of the items on orders I’ve placed the reorder button is gray out though in other it lets me to reorder. What does this mean? That if the reorder button is not gray out the item is already finished production?

Thank you.

#48

Hi Ramosnikolaos,
it probably means that we have some homework on the giving the button another color to avoid this confusion.
There is no real meaning behind it.

Regards,
Wim

#49

Hello,

You said that today Thursday July 7 you are expecting a parcel with Silver Items. I am expecting from you some delayed items in Silver (and in Brass/Gold Plated). How can I know if this parcel containing some at least of my items. I have spoken to Anna from customer service and it seems that she cannot provide info about that.

Thank you.

#50

Hi Ramosnikolaos,

The parcel of silver and gold just arrived.
Today and tomorrow we will be shipping the orders out.
The package had a significant delay… but the good news is that we can start sending them to you !

Regards,
Wim

#51

Hello Wim,

That are very good news!

I also have some brass/gold plated parts in old orders alone with the Silver Patrs. I imagine that you will sent them too?

Thank you

#52

Hi Ramos,
that is correct.
Keep an eye on that shipment email later on this evening ! :slight_smile:

Kind Regards,
Wim

#53

Hello Wim,

Glad to hear!

Thank you.

Best,
Nikos

#54

Hi,

Haven’t received any shipment email yet!

Should I expect tomorrow maybe?

Thank you

Nikos

#55

Hi Ramos,

of 1 order from May, 1 part is missing and is being prepared to be sent to us today
of another order from May of 1 part, that part was rejected and was remade. It will also be sent to us today.

Please contact support to see whether the arrived parts can be shipped and the missing ones can be joined.

Regards,
Wim

#56

Hello,

Please if possible talk to Anna to give me the info about these two items that will delay. Her answers so far is very generic and this does not help me understand for which items you are talking about.

And please ask from shipment (I have also ask this from Anna) to sent the items you already have in your hands today. It is very urgent! Please help me with this.

Thank you.

Best,
Nikos

#57

Hello,
Neither yesterday nor today took shipment emails as you said to me! Can you please explain why? You said I will receive the emails yesterday and Anna from customer service said that I would receive emails today but still nothing. What is going? Can someone explain please?

Nikos

#58

Hello Ramos,
I indeed see that your incomplete order was not shipped.
At this point I cannot see why besides the fact it is very busy for shipment and for Anna.
I will check with her and shipment on Monday and continu the conversation off-forum.

Regards,
Wim

#59

Hello,

It is not only one incomplete order that haven’t shipped. There are more delayed orders! In fact there are five old orders with Silver and Brass/gold plated items that I am expecting.

Please combine everything you’ve got in your hands on Monday and sent them to me! Please that is urgent for my customers.

Thank you. I will be waiting for a mail from Anna or from you.

Regards,
Nikos
GS Team

#60

Hi,

I have sent to Anna a very very explanatory screenshot to help her find wihich delayed items you have to sent to me as soon as possible.

Hope to help with this.

Regards,
Nikos

#61

Hi Nikos,
I have just answered to you on the forum via a direct message as this is a specific order related topic
which I would like to handle outside this thread.

Regards,
Wim