My Order Never Arrived!

I have tried contacting the customer service e-mail twice over the last several weeks with no response. I paid for my model, but only one small part of my order arrived! The part printed alone is a much cheaper price than what I paid, so I do not know why the entire model did not get printed. Regardless, there are no options for a refund and no one will contact me back! Someone please help!

Dear Jamal,

I’m sorry to read that you didn’t receive your entire order. Could you please give me the IMC number, so we can see what we can do?

Thank you