My order IMC246191

I placed an order the 11th of january and was supposed to be send in the of the month than it was delayed and it was to be shipped on the 12th of february. Now is the 26 and I still not have my prints. I sent two messages trough the customer support form and I never received any reply. this prints were suppose to be a present and off course I missed that deadline and I’m quite furious. Can anybody let me know when can I aspect to receive the stuff I paid for???