How to get a response from CS?

#1

Any phone number to actually talk to someone??

Amazingly frustrating when emails and FB messages are just ignored, especially after being a repeat customer spending many £1000s over the last year

#2

Hello,

Thanks for addressing us with your concern here.
Apologies for holding up a reply. We will investigate the issue internally and revert to you as soon as possible.
Please be reminded that we don’t work on weekends, thus unfortunately we can’t get back to you during the days off.

Regards,
Ivan
Customer Support Officer