Help Center: All of Our 3D Printing Knowledge Is Now Right at Your Fingertips

Did you know that about half of the questions we get in each day can already be answered online? Search our Help Center for the most common questions or browse through helpful articles. All of our 3D printing knowledge is now right at your fingertips.


Design & Printing

  • Finding the Right 3D Modeling Software for You
  • How to Make a 3D Printable File?
  • Understanding Wall Thickness

General

  • Are My Files Treated Confidentially?
  • What 3D Models Are Prohibited to Be Printed?
  • Who Owns the Intellectual Property Rights of My 3D Printed Designs?

Materials

  • Is It Possible to Order My Model in Unglazed Ceramics?
  • What Materials Can I Use?
  • What’s the Layer Thickness of the Different 3D Printing Materials?

Offline Price Requests

  • How Do I Order My Model(s) from an Offline Price Request?
  • How Long Does It Take to Receive a Quote after I Requested a Price?
  • Why Am I Seeing an Offline Price Request?

Ordering & Shipping

  • How Can I Cancel a Recently Placed Order?
  • How Long Does It Take to 3D Print My Model?
  • Will I Have to Pay Duties or Import Tax on My Order?

Selling Products

  • Do I Have to Pay Income Tax on My Shop Sales?
  • How Do I Open a Shop?
  • Why Won’t My Uploaded Models Appear in My Shop?

Using i.materialise

  • How Prices of 3D Prints Are Calculated
  • What 3D File Formats Can I Use to Upload My Designs?
  • What 3D Models Are Prohibited to Be Printed?