Error message during upload

Hi, I am trying to upload a file but getting a message of unknown error.

Please could you help

Anna

Hi Anna,

What error do you see and what is the file format of the file are you uploading ?

tx,
Wim

Hi Anna,

I received your screenshot through your mail to our marketing division.
Please try again and if the issue persists, please try from another network.
It might be caused by an instable internet connection between your device and our servers.

regards,
Wim