I received my second print today from them, first one came out flawless and ordered the second after seeing how great it came out! It arrived with cast marks on the top/face of the product which totally changed the appearance of the design.
Design flaw in smoothing process
Hi Tony,
We apologize for the mistake and and any inconveniences.
As we always aim to produce the prints of high-quality this model will be reprinted for you.
More details and the lead time will be sent to your personal email.
Best regards,
Anna
Thank you guys, and glad you were so kind to offer this back to me. You’ve maintained excellent communication through all this!