Yes. Knowing that you probably spent several hours or days on your design, we treat it with confidentiality. We don't publish renders or photos of your design, nor make the design available for everyone, without your permission. The uploaded models cannot be downloaded by anyone but us.
You can learn how to 3D model by learning how to use 3D modeling tools such as Rhinoceros, Blender or ZBrush. It will take you a few weeks to become familiar with these software packages and half a year or more to become an accomplished user.
Since different applications call for different design tools, we’ve started listing some of the most popular software tools used by our community of makers, designers and inventors. If you visit our 3D Design Tools page you can search according to your preferred platform, typical use and price.
In 3D printing, wall thickness refers to the distance between one surface of your model and the opposite sheer surface. It's defined as the minimum thickness your model should have at any time.
Level of detail can be described as the difference height between 2 surfaces (cf. extruded text on a surface).
Minimal wall thickness and level of detail both depend on the process being used. You can find more about minimal wall thickness and level of detail in our extensive design guides.
There is no 'perfect' 3D printing material or process.
There is no 'perfect' 3D printing material or process. There are a lot of criteria to determine the best suited material for your design. Most common are size, level of detail, which kind of material, use, color and finish. That's why we've made the 'Material (re)search Diagram', a flow diagram that allows you to find a suitable material for your design by answering some questions on your expectations.
When you register and login, you don't need to fill in your name/address and shipping info each time you need an offline price request or order.
If you have a valid VAT number, you can avoid being charged VAT by logging in. Please contact us beforehand so that we can validate the VAT number.
Some sections of the site require a login, e.g. when you want to take part in a design challenge. With a login, you can control the profile page where you can manage your uploaded models, follow up on your offline price requests, and more.
For .matAMX, .amf, .ndo, .asc, .cli, .slc, .mtt, .mdck, .cls, .f&s, .ssl, .sli, .jt, .prj, .sat, .CATPart, .CATProduct, .dxf, .zcp, .prt and .asm files, you can request an offline price. To request an offline price, you can send these files as a .zip or a .rar file through the 3D print lab. One of our support engineers will contact you shortly after.Alternately, you can email your files to us via contact @ i.materialise.com. If we have any problems opening your files, we'll contact you.
Upload your 3D design to the 3D print lab by pressing the upload button and selecting your file. Your file will then be uploaded and verified. Select the material in which you would like to materialise your design and the price will be shown.
If the format of your file is not supported, you can zip your file, upload the zip file and request an offline price or email it to contact @ i.materialise.com. One of our support engineers will contact you shortly after.
No. Although there is nothing wrong with having more than one model in a file while designing, the difficulty starts, for both you and i.materialise, when you want to 3D print the models. This is why, when we discover that grouped models have been ordered, the order is cancelled and you are contacted.
Our online prices are only valid for single model files. The reason is that in addition to the printing cost, each model has its own handling cost, and this cost depends on the model as well as the material you choose. Some people see this as a chance to cheat the system since the handling cost will only be charged once and will include all the models in the 3D file. However, although it may seem like a good way to save a little money, there are some risks involved. You can read more here about the issues related to uploading grouped models.
If you are unable to upload your models, you can email them to contact @ i.materialise.com. In cases where the file is less than 5 MB, attach it to the email. Otherwise, you can send us a link from where we can download the file. Services like WeTransfer are free and provide easy upload facilities, but don't give guarantees about confidentiality.
We always appreciate feedback why it wasn't possible to upload your model in the 3D print lab.
In your profile, you will find a section called "shop items" that holds a list of all your shipped models.
Each of these models can be put in the shop to be sold. However, you will need to enable your public and vendor profile before you can begin selling your models.
In order to pay you, we need your PayPal email account.
Your payment becomes accrued 15 days after the order has been shipped. Then, on the 15th of the month, or the first working day after the 15th, you will be paid.
*Important! You will only be paid if your total earnings are 25€/$30 or more. If the total is less than 25€/$30, we will pay you the following month. The 25€/$30 limit is set to reduce administrative costs.
The designer's fee (markup) is yours to choose. We suggest a fee that is 10% above the production price.
The higher you set your fee, the more you will earn per sale, but you might not sell very many items. The lower your fee, the more likely people will be to buy your items, but of course, you will earn less per sale.
So, you need to find a good balance between high fees/low sales and low fee/high sales.
The fee can be adjusted any time you want. The new fee will be applied to all new orders, but it is not retroactive, so anyone that bought your item at the old price will have to be happy with the old price.
That is entirely up to the number of models you sell and the fee you request.
You can always try promoting your model extra through e.g. social media (Facebook, Twitter, blogs etc.) to increase your earnings.
They give different views on the activity in the shop.
The shop items page gives an overview of all the items you have ordered and are shipped. These can be offered for sale, displayed only (so people can admire them, but not buy them), or not visible in the shop at all. Per item, you can check the item status, production price, designer's fee, and the total amount of models sold.
The sold items page shows, per order, how many items were bought, displaying the sales date and earnings status.
The earnings page gives an overview, per order, of payments that have been approved and/or paid. When they are paid, you will see a link to the payment details.
Finally, the payments page contains all info of the payments made out to you: which orders we paid you for and when the payment was made.
If you order your model from the shop, then YES, but of course you will get the fee refunded.
If you reorder it from previous order, then NO.
A good starting point is making the shop item page as attractive as possible. You can do this by presenting your model in an attractive way, choosing a good name, adding an appealing description, and using astonishing photos of your model. Make sure that on at least 1 photo, the size of the model is made clear. To do this, place a recognizable object next to it in the photo so that people get a good idea how big the model is (for example, a coin, a pen, etc.).
Select the appropriate categories and tags.
Select the "Offer for Sale" option and distribute the URL for your design to others so that they can order it. The URL usually looks like this: http://i.materialise.com/shop/<name of your model>. We will regularly be handpicking interesting models for display on our home page.
Go to the design on your profile pages and select a different option than "Offer for sale".
If you want to stop selling all of your items, disable your vendor profile and all the models you have for sale will automatically change to "Display only". Enabling the vendor profile again will put them for sale again.
The person who placed the initial order is considered the owner of the model and has the IP rights for that model. By accepting the vendor terms and conditions, you give i.materialise the right to produce copies of the model in return for a designer's fee (markup).
Normally, the owner is also the designer. That is why we call it a designer's fee.
If you didn't design the model yourself, but want a special designer's page for the person who did, please contact us for permission to set up a designer page for this designer.
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